At We Love You, every product is created with care, passion, and love just for you. Because all our products are custom-made with love, designed uniquely for every customer, each order is crafted specially and cannot be reused or resold. For this reason, We Love You follows a strict No Refund & No Return policy for all orders.

No Refund Policy

Every order at We Love You is personalized and lovingly made exclusively for you. Because these products are handcrafted with love and tailored to your preferences, no refunds can be issued once an order is placed and processed. Please review all product details with love and care before placing your order.

No Return / No Exchange Policy

Since all products are custom-created with deep love, we do not accept returns or exchanges for any reason, including:
✓ Change of mind
✓ Ordering by mistake
✓ Personal preference
✓ Size, color, or style issues
We request you to confirm your selection with love and confidence before checkout.

Damaged or Incorrect Items (Very Rare Cases)

At We Love You, we lovingly check each order before shipping.
If, in the rarest case, you receive:
✓ A damaged product
✓ A defective item
✓ The wrong customized item
You must reach out to us within 24 hours of delivery, so our team can lovingly assist you.

To review your issue with clarity and fairness, we require:

✓ Clear photos of the product
✓ Clear photo of the shipping label
✓ A mandatory unboxing video recorded lovingly from the moment you open the sealed package
Note: Without a proper unboxing video, We Love You cannot process complaints.
If validated, we will provide a replacement made with love (no refunds).

Unboxing Video Guidelines (Mandatory)

To protect both your love and ours, please follow these steps:
• Record the video before opening the package
• Show all sides of the sealed parcel with love
• Open the package in one continuous video
• Ensure the product and shipping label are clearly visible

Non-Returnable / Non-Replaceable Items

Because everything at We Love You is lovingly custom-made, all items fall under the non-returnable and non-refundable category, including:
✓ Personalized or custom products (100% of our items)
✓ Sale items
✓ Free gifts made with love

Contact Us With Love

For any concerns or support, we are always here with love:
Email: info@weloveyou.in
Office Hours: Monday–Saturday, 10:30 AM – 6:00 PM